This site is run by one person, and messages are read by that person rather than by a ticketing system.
Especially useful to hear about
- A file that did not work. Tell us what the document was — a scan, an export from Word, a form — and what happened. You do not need to send the file, and please do not send anything confidential.
- A result that looked wrong. Particularly if a compressed file came out unreadable when the tool did not warn you it would. That is a bug in the guidance, and it is the kind we most want to fix.
- A tool you need that is not here. Requests genuinely shape what gets built next.
What we cannot help with
We cannot recover a file. Because nothing is ever uploaded, there is no copy on our side — the only copy is on your device. That is the direct trade-off of the privacy model, and it is why the terms ask you to keep your original.
How to reach us
Email is the only channel. There is no live chat, no phone line, and no social media account pretending to be support.